I’m missing an item or received the wrong order

Oh no — we’re so sorry for the mix-up! 💔

If you’ve received the wrong item or something is missing from your order, head to our chat bot and ask to speak to a team member. One of our friendly agents will help sort it out for you as soon as possible 💬✨

To speed things up, it helps to have your order number ready and a quick description of what’s missing or incorrect. If you can, feel free to upload a photo when prompted — it just makes things even easier to fix!