Oh no! We're so sorry you may have received a faulty item
To get things sorted as quickly as possible, please lodge your return through our returns portal here just follow the prompts and our lovely Returns team will take it from there.
If your return is approved, you’ll have 28 days to send it back before the free label expires, so be sure to pop it in the post when you can.
Just a quick note: we're unable to offer refunds on orders placed using a store credit or gift voucher, but our team will guide you through the best next steps.
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