Account & Login Help
St Frock Rewards
- Do my rewards have an expiry date?
- Can I refer a friend to St Frock Rewards?
- When will I receive my birthday reward?
- Does my St Frock Rewards membership expire?
- How long will it take to update my balance after a purchase?
- How do I maintain or level up in St Frock Rewards?
Product & Availability
- I saw an item on your website/advertised online but now I can't find it
- There’s an item I want but it's out of stock, is there anything I can do?
- Can you put an item on hold for me?
- The product I want to buy says it’s a “Pre Order”, what does this mean?
- Where can I get measurements for each product?
- Is this product on final clearance?
Payments & Gift Cards
Orders & Delivery
- I’m missing an item or received the wrong order
- What if I don't know my size?
- Can I have my order sent to my work?
- Do you deliver to Parcel Lockers and PO Boxes?
- Do you ship internationally?
- My order has been returned to sender
Returns & Store Credit
- Can I use my store credit before my return is processed?
- My item is faulty!
- Can I exchange my item for a different size?
- What happens if I return an item purchased using Buy Now, Pay Later?
- Do I need to pay for my return?
- Have you received my return?